FAQ

 
 

General


How long does it take for my order to ship?

We're not an established company, and it takes time to package and seal every order. Orders are processed between 7-14 business days.  Personalized orders take longer, see the 'Personalized' section for more info. Please contact us if you'd like expedited processing time.  

 

Do you accept international orders? 

Not yet but it's coming soon as we're exploring the most economical options for you. If you'd  interested in placing an order, and take responsibility of the shipping, please contact us. Please check with your local customs / post office about rules that may apply to you.

 

What is your return and refund policy?

Unused, unworn, and unopened orders may be returned within 15 days of receipt for a refund. Once we receive the returned item(s) the charges will be credited to you (shipping costs are non-refundable). Used, opened, and/or final sale items cannot be returned. Personalized orders are non-refundable once your order is confirmed. 

 

The product I want is SOLD OUT.

Please feel free to contact us about your interest in our products and we'll notify you by email when the item is expected to be back in stock.

 

Can I find your products locally?

Unlikely at this point. We are looking for stockists, and would appreciate leads if you have any. 

 

Do you work with international client?

Yes, if they buy wholesale and take responsibility of the international shipping and customs costs. Please contact us to further discuss your order or project requirements. 

 

Personalized


DO YOU OFFER CUSTOM PAPER STATIONERY?

We can work with you to create custom invitations, greeting cards,  among other paper products and also ceramics. However, we take up projects in a very limited capacity and by request, so please contact us for  more information. 

 

How long does it take to receive personalized orders?

Depending on the complexity of the project, personalized orders ship in about 12 weeks from the order acceptance date. Custom ceramics might take up-to 8 weeks. Please contact us if your order is time sensitive.

 

How does the order process work?

Once you contact us, we will get back to you to collect  additional information.

 

Can I use the ImageS from my PERSONALIZED rder for a logo or on my blog, website, etc?

All the images, artwork and graphics are copyrighted and property of Waldia & Co. You cannot use it for commercial use. You can use it for personal use on social media, but we would appreciate if you credit us appropriately and link back to our website. 

 

Will I see a proof?

We will keep you involved in the design process, and show you progress, options and proofs for your custom order. 

Once you approve the final proof,  you accept responsibility for the content, design and execution. If errors are discovered after proof approval, we are required to charge for a reprint.

 

 

Studio Work


Are you available for custom work?

Yes, but on a limited basis. Please contact us to discuss your requirements. 

 

How long does the project take?

The time it takes for custom work varies depending on the scope of each project. 

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