FAQ

 
 

General


How long does it take for my order to ship?

Orders are processed between 7-14 business days. Please contact us if you'd like expedited processing time.  

 

Do you accept international orders? 

Yes!

 

What is your return and refund policy?

Please contact us in case your order arrives torn or horribly bent and we'll do our best to resend it or issue a refund. Being a small shop, we cannot guarantee paper products will arrive pristine 100%, please be considerate and use your best judgement before asking for a return or refund.

 

Do you work with international client?

Yes, if they buy wholesale and take responsibility of the international shipping and customs costs. Please contact us to further discuss your order or project requirements. 

 

Personalized


The product I want is SOLD OUT.

Please feel free to contact us about your interest in our products and we'll notify you when the item is expected to be back in stock.

 

Can I find your products locally?

Please check the Stockists page for more information. 

 

DO YOU OFFER CUSTOM PAPER STATIONERY?

We can work with you to create custom invitations, greeting cards, among other paper products and also ceramics. However, we take up projects in a very limited capacity and by request, so please contact us for more information. 

 

Can I use the ImageS from my PERSONALIZED rder for a logo or on my blog, website, etc?

All the images, artwork and graphics are copyrighted and property of Waldia & Co. You cannot use it for commercial use. You can use it for personal use on social media, but we would appreciate if you credit us appropriately and link back to our website. 

 

 

 

Studio Work


Are you available for custom work?

Yes, but on a limited basis. Please contact us to discuss your requirements. 

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